Released on = August 6, 2006, 12:13 pm

Press Release Author = http://www.crm-pro.com

Industry = Small Business

Press Release Summary = Now everyone can find all the information they want and need
about Plumbing and Plumbers.

Press Release Body = http://www.crm-pro.com is a new site that has information about
plumbing and plumbing resources.

CRM (customer relationship management) is term used of software that is normally
used and for Internet capabilities that help companies' customer relationships in an
organized way. For example, a company may build a database with all their customers
that has not only the normal information like their name address etc, but also
individualize situations, like what the customer purchased and when and if they
called in for help what was said during the phone call and what was the problem and
how the problem was resolved etc.

The CRM software may also be able to help narrow down some problems with the product
or service the company has or even a particular employee that may not be trained
well enough to get the answers to the customer that the customer needs. The
software may even be able to help the company recognize a new niche product or
service that seems to be wanted and needed by many of the customers that are
contacting the company. It can also help the company recommend other products that
seem to be purchased together and the reasons why customers use them together.

In sort CRM consists of helping companies in the marketing department to identify
what their customers want and need, to help improve email and telephone relations,
allow the company employees to be more personalized with customer service, provide
the company to help train their staff to be more knowledgeable and helpful to their
customers: thus helping the company to grow bigger but to keep the smaller company
personalized customer service image.

This new site [ http://www.crm-pro.com ] is designed to help people find good
information on plumbing and plumbing materials and prices.

For more information please visit: http://www.crm-pro.com



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